There are many statements in “What’s Wrong with Writing Centers,” an interview with Lori Salem in the Feb 5, 2018 edition of the Chronicle of Higher Education, that highlight bad practice for writing centers. The interview presents Dr. Salem as a maverick writing center director, unique in the writing center field for using statistical and quantitative research and whose ideas are radical and forward–thinking in a field of status-seeking writing centers using outdated strategies that don’t serve working class or minority students or those for whom English is not a first language. The interview, conducted by Rose Jacobs, suggests that writing centers cater to privileged students who don’t need them, lest centers be considered remedial, and that writing center policies that have consultants focusing on higher-order concerns or using non-directive strategies is time-wasting and ineffective for students who need more direction.
If writing centers adopted this “one size fits all” approach to working one-to-one with the privileged students they supposedly prefer, and if they shunned empirical research methods in favor of lore, we should be alarmed. But the fact is that most of the claims made in this interview are simply not true—not true of the majority of writing centers in the U.S. and certainly not true of the Writing Center at Elon University. Many writing centers, including Elon’s, train their undergraduate student consultants based on current writing education scholarship; at Elon, for instance, the students in ENG319, Writing Center Workshop, prepare to become writing center consultants not by following lore about how to work with students on their writing but by learning about contemporary research in educational scaffolding, transfer of learning in writing instruction, and working with diverse learners. While there are a range of research approaches used by writing centers, for the last ten to fifteen years, as a field we have not shunned statistical or quantitative research and instead use empirical evidence to test and support claims about the value and impact of writing center sessions on students’ writing knowledge and confidence. In more recent years, writing center scholars have begun several large-scale, multi-site, and longitudinal studies on writing centers and their impact on student writers.
The most alarming claims in this interview are the ideas that writing center consulting strategies adopted as policy discriminate against minorities, multilingual learners, or working-class students and that transformative learning is not happening in writing centers. When Dr. Salem spoke with the Chronicle, she assumed she was speaking to a colleague who would respect a field’s need to continually self-assess and improve, not a writer intent on creating “click bait” sound bites to incite controversy. What the interview gets wrong, in fact, and what we know from empirical studies of writing center practice (for instance, Mackiewicz and Thompson, 2015), is what’s right about writing centers: that consultants, especially peers, do an excellent job identifying, through dialogue, each student’s unique needs at that moment and then tailoring feedback to suit that need. Ask any writing center consultant, at Elon or elsewhere, and they will tell you that it’s simply not possible to use the same technique with every student and that adjusting to each student’s learning style is one of the most important aspects of writing center work; consultants will also tell you that students will receive help with whatever they need, whether it’s organization, punctuation, or understanding an assignment’s purpose. What the interview gets right is the invitation to think carefully and continuously about how we can serve each and every student in our writing center; how our practices might intentionally or unintentionally exclude or discriminate; and about the evidence we collect and disseminate that shows the value of our service to students. While we have work to do, as does any academic program, individualized learning is at the heart of writing center practice.
Read Lori Salem’s response to the CHE article. (Editor)